FAQ

I received a message, what should I do?

You should visit the service center at the address indicated in the message or contact our hotline: 224 09 09

When is the parcel subject to clearance?

The main parameters are: if the parcel value exceeds 300 GEL or if there are over 5 items of
the same kind in the parcel.

What is the hotline number of the call center and its working hours?

Tel: (32) 2 24 09 09
Monday - Friday: from 9:30 to - 18:30
Saturday: from 10:00 to - 14:00

What are the service center working hours?

Monday - Friday: from 9:00 to - 17:00
Saturday: from 10:00 to 14:00